Music On Hold Players are usually designed to provide a choice of outputs: 600 Ohms or 8 Ohms. The user may choose the output and volume level appropriate for their callers. The players are within the 2 watt source limit, playing the audio in an endless loop. Callers placed on hold hear the music on hold message in progress.
Necessary Equipment :
. Music On Hold repeater/ Player (digital on hold music player that sends continuous audio signal to output)
. RCA Phono Plug (included with on hold player purchase)
. Card CO
Configuration :
1. Create Route For Music On Hold (LD 16)
| REQ: new | OGF 512 | IDOP NO | ||||
| TYPE: rdb | EOD 13952 | MUS NO | ||||
| CUST 0 | DSI 34944 | PANS YES | ||||
| ROUT 30 | NRD 10112 | TTBL 0 | ||||
| DDL 70 | OHTD NO | |||||
| TYPE RDB | ODT 4096 | ALRM NO | ||||
| CUST 00 | RGV 640 | TIDY 99030 30 | ||||
| ROUT 30 | GTO 896 | SGRP 0 | ||||
| DES MUSIK | GTI 896 | ARDN NO | ||||
| TKTP MUS | SFB 3 | AACR NO | ||||
| NPID_TBL_NUM 0 | SST 5 0 | |||||
| VTRK NO | DTD NO | |||||
| NODE | SCDT NO | |||||
| ICOG OGT | 2 DT NO | |||||
| SRCH LIN | NEDC ETH | |||||
| STEP | FEDC ORG | |||||
| BDCT YES | HOLD 02 02 40 | |||||
| ACOD 66030 | SEIZ 02 02 | |||||
| TARG | RGFL 02 02 | |||||
| CLEN 1 | CDR NO | |||||
| OABS | NATL YES | |||||
| TIMR ICF 512 | CFWR NO |
2. Change FTR_DATA
| TYPE FTR_DATA | TFDR NO |
| CUST 00 | RPA NO |
| TBL | MCDC NO |
| **DAPC**PREFIX TABLE NO: 00 ** | NAUT NO |
| UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP** | IDEF NO |
| UNKN* | MTAR NO |
| E164* 00 0 | LEND NO |
| PRIV* | MSCD NO |
| E163* 00 0 | CPCI NO |
| TELX* | CONF_DSP |
| X121* | CNFFIELD NO |
| NATL* | CNF_NAME CONF |
| INTFIELD NO | |
| OPT ABDD AHD BIND BIXA BLA BOHD CFO CFRA | INT_NAME I |
| COX CPA CTD DBD DNCA DNX DSX DRE | EXTFIELD NO |
| DSTD FACD HTU HVD XBL IC1 IDP XLF | EXT_NAME E |
| IHD XTG FKA LOA LRA MCI MCTD CUI | BSFE NO |
| MWUD NCD PCMD PSD PVCA RECA REA | ASPCT 000 |
| RNA | FXS NO |
| RTR RTD ROX SBD SDDE SIAD SLD SYA | DFLT_LANG ENG |
| THPD TTAD VOBD CWRD HLPD HRLD | STS_MSG |
| CXOD BWTD | MSG01 Please leave message |
| DGRP 0 | MSG02 Back to work |
| IRNG NO | MSG03 In a meeting |
| PKND 1 | MSG04 On a conference call |
| DNDL NO | MSG05 At lunch |
| SPRE 9999 | MSG06 Busy call |
| PREO 1 | MSG07 Out of the office today |
| BPSS NO | MSG08 On a business trip |
| SRCD 0000 | MSG09 Project deadline today |
| EEST NO | MSG10 Will reply after |
| EESD NO | VO_ALO YES |
| TTBL 0 | VO_ALOHR 0 |
| MUS YES | PCA ON |
| MUSR 30 -----à Route for Music | PAGE 002 |
| HCC NO | TPDN |
| ALDN | BFS_CFW YES |
| RECD NO | VO_CUR_ZONE_ZDM NO |
| PORT 0 | VO_CUR_ZONE_TD NO |
| STCB NO | TYPE FTR_DATA |
| CUST 01 | |
| TBL |
3. Create TN on Co Card (LD 20)
>ld 20
REQ: prt
TYPE: mus
TN 4 0 9 7
DATE
PAGE
DES MUSIK
TN 004 0 09 07 VIRTUAL
TYPE MUS
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
NMUS NO
RTMB 30 1
DATE 8 JAN 2010
REQ: prt
TYPE: mus
TN 4 0 9 7
DATE
PAGE
DES MUSIK
TN 004 0 09 07 VIRTUAL
TYPE MUS
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
NMUS NO
RTMB 30 1
DATE 8 JAN 2010
4. Activated MUS on All Route (LD 16)
REQ:chg
TYPE: rdb
CUST 0
Rout xx
……………….
……………….
CFWR
NO
IDOP
NO
MUS
YES
MRT 30 -----> Music Route
PANS YES
FRL 0 0
…………………….
Connecting a Music On Hold Device To Nortel Telephone System:
- Be sure to use a music on hold message player designed for use on telephone PBX/Key systems. The music on hold port on your Nortel phone system can be “fried” by using the incorrect input. Most consumer grade music CD and mp3 (iPod) players do not provide the 600 Ohm signal your Nortel System prefers!
- Check the Nortel Telephone System for an input marked MOH (for music on hold)
- If there is no MOH port (jack) available, contact a reputable Nortel installer to integrate this connection for you.
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