Music-on-Hold systems allow you to play recorded music and/or messages to callers while they are on hold.(Alternatively, the system supports a Tones on Hold feature.)
Music On Hold Players are usually designed to provide a choice of outputs: 600 Ohms or 8 Ohms. The user may choose the output and volume level appropriate for their callers. The players are within the 2 watt source limit, playing the audio in an endless loop. Callers placed on hold hear the music on hold message in progress.
Necessary Equipment :
. Music On Hold repeater/ Player (digital on hold music player that sends continuous audio signal to output)
. RCA Phono Plug (included with on hold player purchase)
. Card CO
Wednesday, January 4, 2012
Wednesday, December 28, 2011
"Private" , "blocked" or Hide Caller Id Number (CLID)..
A few options:
Option 1 : On the TN, CLS CLBA can block the number from being sent.
LD 20
Req chg
type Handset Type (Example : 1120,1210, etc)
TN 96 0 6 3
ECHG yes
cls CLBA
..
Option 1 : On the TN, CLS CLBA can block the number from being sent.
LD 20
Req chg
type Handset Type (Example : 1120,1210, etc)
TN 96 0 6 3
ECHG yes
cls CLBA
..
Friday, December 23, 2011
Call Redirection by Time of Day (CRDAY)
Call Redirection by Day (CRDAY). The CRDAY feature allows you to automatically redirect incoming calls on specified days of the week and/or holidays. You can define the number of rings required before a call is redirected, and the Directory Number (DN) to which the call is redirected. Existing parameters that apply to the operation and redirection of DNs of Call Forward No Answer (CFNA) and Hunting also apply to this feature.
The CRDAY feature also uses the alternate DNs introduced by the CRTOD feature. You can configure up to four alternate day lists, DAY0 ? DAY3, for each customer. Each day list can contain one or more days of the week.
You can also configure up to four holiday lists, HOLIDAY0 ? HOLIDAY3, for each customer. Each holiday list can contain up to 20 dates.
You can assign one alternate day list and/or one alternate holiday list for each telephone. The maximum value of the year in a holiday date is 2104. There is a class of service (CLS) for each of CRTOD, CRDAY, and Call Redirection by Holiday (CRHOL). Each CLS can be enabled or disabled separately and are independent of each other
The CRDAY feature also uses the alternate DNs introduced by the CRTOD feature. You can configure up to four alternate day lists, DAY0 ? DAY3, for each customer. Each day list can contain one or more days of the week.
You can also configure up to four holiday lists, HOLIDAY0 ? HOLIDAY3, for each customer. Each holiday list can contain up to 20 dates.
You can assign one alternate day list and/or one alternate holiday list for each telephone. The maximum value of the year in a holiday date is 2104. There is a class of service (CLS) for each of CRTOD, CRDAY, and Call Redirection by Holiday (CRHOL). Each CLS can be enabled or disabled separately and are independent of each other
Blocking Outgoing Call after Office Hours : with Scheduled Access Restriction
LD 88
Load Program 88.
SAR: Scheduled Access Restriction data block
Prompt Response Comment
REQ aaa Request (aaa = CHG, END, NEW, OUT, or PRT)
TYPE SAR Type = SAR (Scheduled Access Restriction)
CUST xx Customer number associated with this function
SPWD xxxx Secure Data Password
SGRP 0-999 SAR Group number
SCDR (NO) YES Activate CDR for the SAR code feature
OFFP 1-8 Off-hour Period number
- STAR hh mm Start time
- STOP hh mm Stop time
- DAYS d ... d Respond with a new set of days to be used
- COS a...a Class of Service
- TGAR 0-(1)-31 Trunk Group Access Restriction
- NCOS (0)-99 Network Class of Service
ICR (NO) YES Incoming Calls are Restricted.
LOCK (1)-8 Lock period
Load Program 88.
SAR: Scheduled Access Restriction data block
Prompt Response Comment
REQ aaa Request (aaa = CHG, END, NEW, OUT, or PRT)
TYPE SAR Type = SAR (Scheduled Access Restriction)
CUST xx Customer number associated with this function
SPWD xxxx Secure Data Password
SGRP 0-999 SAR Group number
SCDR (NO) YES Activate CDR for the SAR code feature
OFFP 1-8 Off-hour Period number
- STAR hh mm Start time
- STOP hh mm Stop time
- DAYS d ... d Respond with a new set of days to be used
- COS a...a Class of Service
- TGAR 0-(1)-31 Trunk Group Access Restriction
- NCOS (0)-99 Network Class of Service
ICR (NO) YES Incoming Calls are Restricted.
LOCK (1)-8 Lock period
Dial out without "9"
The issue : I
have is with their analog handsets/fax extensions that do not have the
ability of seizing a line without the "9". Althought you can add a Line
Appearance to the button programming on analog extensions it does not
work. Any other type of solution to accomplish this need?
Create Speed Call List (SCL) :
LD 18
Req new
type scl
Store 0 ACOD+0
Store 1 ACOD+1
dst....
Create Speed Call List (SCL) :
LD 18
Req new
type scl
Store 0 ACOD+0
Store 1 ACOD+1
dst....
Limit Call Duration With Time Forced Disconnect feature....
In a place of business you can post an enforced time limit, and use it.
as long as users have a supervisors or security phone for calls of an er
nature. that was according to paperwork a comapany sent us proceeding a
change order that stopped abuse at a local company at one site.
========================================
LD 16
REG: CHG
TYPE: RDB
CUST: 0
DMOD: <cr>
ROUTE: x
Now Just hit enter into you get to the CNTL Prompt
CNTL yes
TIMR tfd 20 (30 second increments, so 20 x 30 = 10)
Quote:
TFD (0)-3600 basic-15
Timed Forced Disconnect, in 30 second increments.
TFD applies to CO, DIC, FEX, PAG, TIE and WATS
routes.
========================================
LD 16
REG: CHG
TYPE: RDB
CUST: 0
DMOD: <cr>
ROUTE: x
Now Just hit enter into you get to the CNTL Prompt
CNTL yes
TIMR tfd 20 (30 second increments, so 20 x 30 = 10)
Quote:
TFD (0)-3600 basic-15
Timed Forced Disconnect, in 30 second increments.
TFD applies to CO, DIC, FEX, PAG, TIE and WATS
routes.
Create Hunt Groups ....
To create Hunt Groups you need to use LD18 to store the extensions in the Group Hunt List and LD57, which assigns the Pilot DN to the Group Hunt List.
======================================
LD 18
REQ NEW
TYPE GHT
CUST 0
LSNO (Next List Number)
DNSZ (Directory Number Size)
SIZE (Size of list, How many entries)
STOR 00 XXXX (XXXX = Directory Number)
WRT (C/R)
STOR 01 XXXX (XXXX = Directory Number)
======================================
======================================
LD 18
REQ NEW
TYPE GHT
CUST 0
LSNO (Next List Number)
DNSZ (Directory Number Size)
SIZE (Size of list, How many entries)
STOR 00 XXXX (XXXX = Directory Number)
WRT (C/R)
STOR 01 XXXX (XXXX = Directory Number)
======================================
Create Pick-Up Groups
Feature Description
Meridian 1 provides three methods of picking up calls which are ringing unanswered at other extensions. The method used depends whether the ringing
extension is in your pick-up group or not. This feature can be used by both analogue and digital sets; the latter can have a dedicated feature key if preferred.
The three methods are :
Answer Call Pick-Up
This enables you to pick up calls within your own group.
Directed Pick-Up
This allows you to pick up calls in other pick-up groups using the DN of the ringing extension.
Answer Group Pick-Up
This allows you to pick up calls in other pick-up groups using the group number of the ringing extension.
Groups are identified by a "Ringing Number Pick-Up Group" (RNPG) number
(1 - 4095). A value of 0 indicates that the extension is not a member of a group.
For either analogue or digital sets the Pick-Up Group (RNPG) must be specified and the Class of Service (PUA, DPUA, GPUA) set depending which of the three pick-up methods is required by the user.
Meridian 1 provides three methods of picking up calls which are ringing unanswered at other extensions. The method used depends whether the ringing
extension is in your pick-up group or not. This feature can be used by both analogue and digital sets; the latter can have a dedicated feature key if preferred.
The three methods are :
Answer Call Pick-Up
This enables you to pick up calls within your own group.
Directed Pick-Up
This allows you to pick up calls in other pick-up groups using the DN of the ringing extension.
Answer Group Pick-Up
This allows you to pick up calls in other pick-up groups using the group number of the ringing extension.
Groups are identified by a "Ringing Number Pick-Up Group" (RNPG) number
(1 - 4095). A value of 0 indicates that the extension is not a member of a group.
For either analogue or digital sets the Pick-Up Group (RNPG) must be specified and the Class of Service (PUA, DPUA, GPUA) set depending which of the three pick-up methods is required by the user.
CLS for Restricted...
All from memory:
Fully Restricted Service
There are three levels of Fully Restricted Service:
FR2
- allowed to originate and receive internal calls
- denied access to TIE and Common Controlled Switching Arrangement networks
- denied access to and from the exchange network, either by dialing, through an attendant, or using call modification from an unrestricted telephone
Call modification takes place when certain features are activated while a call is in progress (for example, Call Park, Call Pickup, Call Transfer, Conference, or Night Answer).
Fully Restricted Service
There are three levels of Fully Restricted Service:
FR2
- allowed to originate and receive internal calls
- denied access to TIE and Common Controlled Switching Arrangement networks
- denied access to and from the exchange network, either by dialing, through an attendant, or using call modification from an unrestricted telephone
Call modification takes place when certain features are activated while a call is in progress (for example, Call Park, Call Pickup, Call Transfer, Conference, or Night Answer).
Call Waiting.....
Feature Description
This feature notifies an extension user, currently engaged on an established call, that another call is waiting to be answered. On a digital set notification is by a flashing lamp associated with the Call Waiting key and a buzz tone through the loudspeaker of the set. On analogue sets notification is by two bursts of tone through the ear-piece of the handset.
The user can put the first call on hold, answer the second call, and return to the first call when desired. The analogue set use a Flexible Feature Code to activate and deactivate this feature and the digital extensions must have a dedicated key.
There is an option to notify that internal calls and/or external calls are waiting.
Feature Implementation
In order for call waiting to work, an extension must be forward busy denied (FBD) and hunting denied (HTD).
For analogue sets, allow the Class of Service Call Waiting (CWA), Internal Call Waiting (SWA) and Warning Tone (WTA).
For digital sets, allow the Class of Service Internal Call Waiting (SWA) and Warning Tone (WTA). The Call Waiting feature must be allocated to a key.
This feature notifies an extension user, currently engaged on an established call, that another call is waiting to be answered. On a digital set notification is by a flashing lamp associated with the Call Waiting key and a buzz tone through the loudspeaker of the set. On analogue sets notification is by two bursts of tone through the ear-piece of the handset.
The user can put the first call on hold, answer the second call, and return to the first call when desired. The analogue set use a Flexible Feature Code to activate and deactivate this feature and the digital extensions must have a dedicated key.
There is an option to notify that internal calls and/or external calls are waiting.
Feature Implementation
In order for call waiting to work, an extension must be forward busy denied (FBD) and hunting denied (HTD).
For analogue sets, allow the Class of Service Call Waiting (CWA), Internal Call Waiting (SWA) and Warning Tone (WTA).
For digital sets, allow the Class of Service Internal Call Waiting (SWA) and Warning Tone (WTA). The Call Waiting feature must be allocated to a key.
CALL PARK...
Call park : is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.
The “call park” feature is activated by pressing a preprogrammed button (usually labelled “Call Park”) or a special sequence of buttons. This transfers the current telephone conversation to an unused extension number and immediately puts the conversation on hold. (This is called parking the call; and the call is said to have parked onto a certain extension. Essentially, call parking temporarily assigns an extension number to an incoming call.) The telephone system will then display the extension number of the parked call so that the call can later be retrieved.
At this point, the telephone system will often provide an option for the person to make an announcement through a public address system (often consisting of some or all of the telephone sets and or overhead paging speakers controlled by the telephone system). Making such announcements in such a way is referred to as paging. To access the paging system, the user must enter the paging access code or press the "page" button on the telephone, and announce the call parked extension. An example would be at a grocery store where the bakery has a call parked. The user would say "Bakery you have a call parked on 627" and the bakery department would then dial 627 to access the call on hold.
The “call park” feature is activated by pressing a preprogrammed button (usually labelled “Call Park”) or a special sequence of buttons. This transfers the current telephone conversation to an unused extension number and immediately puts the conversation on hold. (This is called parking the call; and the call is said to have parked onto a certain extension. Essentially, call parking temporarily assigns an extension number to an incoming call.) The telephone system will then display the extension number of the parked call so that the call can later be retrieved.
At this point, the telephone system will often provide an option for the person to make an announcement through a public address system (often consisting of some or all of the telephone sets and or overhead paging speakers controlled by the telephone system). Making such announcements in such a way is referred to as paging. To access the paging system, the user must enter the paging access code or press the "page" button on the telephone, and announce the call parked extension. An example would be at a grocery store where the bakery has a call parked. The user would say "Bakery you have a call parked on 627" and the bakery department would then dial 627 to access the call on hold.
Wednesday, December 21, 2011
Glossary and Terms
802.1p
An IEEE standard for providing QoS using three bits (defined in 802.1q) to allow
switches to reorder packets based on priority level.
802.1q
An IEEE standard for providing virtual LAN (VLAN) identification and QoS levels.
Three bits are used to allow eight priority levels, and 12 bits are used to identify
up to 4,096 VLANs.
AHT (Average Hold Time)
The average length of time between the moment a caller finishes dialing and the
moment the call is answered or terminated.
ANI (Automatic Number Identification)
A telephone function which transmits the billing number of the incoming call
(Caller ID, for example).
An IEEE standard for providing QoS using three bits (defined in 802.1q) to allow
switches to reorder packets based on priority level.
802.1q
An IEEE standard for providing virtual LAN (VLAN) identification and QoS levels.
Three bits are used to allow eight priority levels, and 12 bits are used to identify
up to 4,096 VLANs.
AHT (Average Hold Time)
The average length of time between the moment a caller finishes dialing and the
moment the call is answered or terminated.
ANI (Automatic Number Identification)
A telephone function which transmits the billing number of the incoming call
(Caller ID, for example).
Detailed ISDN Cause Codes
Cause No. l - Unallocated (unassigned) number [Q.850]
This cause indicates that the called party cannot be reached recluses although the called party number is in a valid format. It is not currently allocated (assigned).
Cause No. 2 - No route to specified transit network (national use) [Q.850]
This cause indicates that the equipment sending this cause has received a request to route the call through a particular transit network which it does not recognize. The equipment sending this cause does not recognize the transit network either because the transit network does not exist or because that particular transit network. While it does exist. does not serve the equipment which is sending this cause.
This cause indicates that the called party cannot be reached recluses although the called party number is in a valid format. It is not currently allocated (assigned).
Cause No. 2 - No route to specified transit network (national use) [Q.850]
This cause indicates that the equipment sending this cause has received a request to route the call through a particular transit network which it does not recognize. The equipment sending this cause does not recognize the transit network either because the transit network does not exist or because that particular transit network. While it does exist. does not serve the equipment which is sending this cause.
CLS CS1000 Keys
| KEY | Description |
| AAG | ACD Answer Agent |
| AAK | Automatic Answerback |
| ACD | ACD Incoming Calls (In-Calls) |
| ACNT | ACD Activity Code Entry |
| ADL | Autodial |
| AGT | ACD Agent Status |
| AMG | ACD Answer Emergency Call |
| AO3 | Three-Party Conference |
| AO6 | Six-Party Conference |
| ARC | Attendant Recall |
| ASP | ACD Supervisor Call |
| ATW | ACD Call Waiting Time Indication |
| AWC | ACD Calls Waiting |
| BFS | Busy Forward Status |
| CA | Combined No Hold Conference And Autodial |
Meridian Option 11C : Difference Between 11,11E,11C
Option 11
· 2 CPU Cards: CPU/CONF (Conference Loop) and TDS/DTR (Tone Digit
Switch/Digit Tone Rxer) – occupied 2 slots.
· 1 Expansion cabinet
· 224 Ports(including Trunk & Digital cards)
· Connectivity of expansion cabinet to main cabinet: Copper Connectivity only
· Max distance bet main & expansion is 2.12 m.
· Max 10 slots for cards excluding power supply.
· Operates on AC.
· Connection from 1st slot of expansion cabinet to anywhere between 2 & 9 of
main cabinet.
Option 11E
· System core ( contains cartridge containing customer data base)
· 384 ports
· 2 expansion cabinets
· Copper or fiber connectivity for the expansion cabinets to the main.
· Max distance between 10 m.
· Fiber Connectivity : MFI Card(Main Fiber Interface) & EFI Card(Expansion
Fiber Interface)
· Rls 22 & 23.
Option 11C
· SSC (Small System Card) Motorola 68040(CPU/16 MB of DRAM)
· S/W Daughterboard
· Two slots for fiber expansion
· Max of 4 expansion cabinets
· 2 CPU Cards: CPU/CONF (Conference Loop) and TDS/DTR (Tone Digit
Switch/Digit Tone Rxer) – occupied 2 slots.
· 1 Expansion cabinet
· 224 Ports(including Trunk & Digital cards)
· Connectivity of expansion cabinet to main cabinet: Copper Connectivity only
· Max distance bet main & expansion is 2.12 m.
· Max 10 slots for cards excluding power supply.
· Operates on AC.
· Connection from 1st slot of expansion cabinet to anywhere between 2 & 9 of
main cabinet.
Option 11E
· System core ( contains cartridge containing customer data base)
· 384 ports
· 2 expansion cabinets
· Copper or fiber connectivity for the expansion cabinets to the main.
· Max distance between 10 m.
· Fiber Connectivity : MFI Card(Main Fiber Interface) & EFI Card(Expansion
Fiber Interface)
· Rls 22 & 23.
Option 11C
· SSC (Small System Card) Motorola 68040(CPU/16 MB of DRAM)
· S/W Daughterboard
· Two slots for fiber expansion
· Max of 4 expansion cabinets
Nortel IP PBX Basic command
This is a short introduction into programming a Meridian PBX. The Meridian PBX's software divides information into LOADS. Each Load has a specific function for example. LD 20 is where you can print information about phones. The loads range from LD 01 - LD 143. If you see any prompts that I don't mention just "enter" past them.
ALWAY LOOK UP ERROR MESSAGES!!!! Error messages indicate to you what you are doing incorrectly, ignoring them can lead to hours of fustration.
What I am going to show you should work in a Meridian PBX's with Release 19 and above. We will be using the Following Loads or (Loaders) programs
ALWAY LOOK UP ERROR MESSAGES!!!! Error messages indicate to you what you are doing incorrectly, ignoring them can lead to hours of fustration.
What I am going to show you should work in a Meridian PBX's with Release 19 and above. We will be using the Following Loads or (Loaders) programs
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